Carnival Cruises is extending its suspension of operations in North America by another month until May 11, the company said March 30.
“As COVID-19 continues to impact global health and commerce, we are sorry to extend our pause in our operations until May 11,” the company said in a statement.
“If you have an impacted sailing, you will have received an email direct from Carnival or your travel advisor. This email will have all the instructions you need to claim your cancelation offer or refund,” the statement continued.
Carnival offers 100% future credit and onboard credit
In its email, Carnival offered guests two options: For cruises of six-plus days, 100% future cruise credit and $600 onboard credit per stateroom on next cruises booked by 12/31/2020 and sailing by 12/31/2022, or a 100 percent refund; for cruises of five days or less, 100 percent future credit and $300 on board credit per stateroom on next cruises for sailings booked by 12/31/2020 and sailing by 12/31/2022, or a 100 percent refund.
Passengers who fail to make a selection before December 31, 2020 will automatically receive a Future Cruise Credit.
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“Regardless of the option you choose, your taxes, fees, and port expenses, Carnival Vacation Protection, pre-paid gratuities, pre-purchased Carnival shore excursions, beverage and Wi-Fi packages, and Fun Shop purchases will be automatically refunded to the original form of payment,” read the email signed by Christine Duffy, President of Carnival Cruise Line
“…we apologize for this inconvenience because we know how much time and effort you put into planning the perfect cruise vacation. We want to get back to cruising just as soon as we can and we’ll be here when times are better and be ready for your return,” she concluded.
Cunard announces further suspension
Meanwhile, Carnival Cruises’ sister brand, Cunard, which operates out of the UK, and operates the flagship luxury Queen Mary liner, also announced an extension of its halt to all sailings until May 15.